FAQs | Canvas

Frequently Asked Questions Before Ordering


Do you have any Server questions? We have your answers! Below you’ll find answers to the most commonly asked Web Hosting questions. Of course if you have any questions that are listed below, we encourage you to ask our 24/7/365 Guru Crew Support team. They’ll be more than happy to help! We can’t wait to work with you!
What is Shared Hosting?
Shared Hosting is a service that allocates space and resources on a server specifically for the files that make up your website. It allows you to publish your website on the internet so your audience can access it and view it. That’s a loaded description of Web Hosting. Let’s look at a wider view of it. Just as you need a physical location if you want to construct a store, building, or house, you need a physical location for your website. All of the files (text, images, databases, videos, etc.) that your website is made up of take up space. While a domain name is essentially the address of your website, all of your website’s files need to be stored somewhere. Web Hosting gives you that storage place in the form of a server. This is a very powerful computer that keeps those files and delivers them to your visitor’s web browser. Each server has an IP address that allows your visitors’ computers to find your website to view it.
I'm not sure if the shared hosting plan will be sufficient. Can I upgrade later if needed?
Yes, our Web Hosting solutions are completely scalable. That means we’ll have a Web Hosting solution perfect for you even as your site and resource needs grow.
Plesk (Windows Server) allows "a username" to subscribe to as many hosting plans as you need. ?
In Plesk, navigation among websites has become more convenient for users who have several hosting accounts and access to several subscriptions.
You can move among subscriptions without having to exit the Customer Panel in order to select another subscription in Subscriptions.
If you need each hosting to have a separate username, you must apply using different Email address in our WHMCS that is Web Hosting Billing & Automation Platform.
We guarantee it. Or your money back.
As in, we offer a 7-day money-back guarantee.+ So, if you’re not satisfied with our hosting, you get your money back. It’s that simple.
What is Reseller Hosting?
With Reseller Hosting, entrepreneurs can dive into hosting their clients or kickstart their own hosting hassle-free, without the burden of owning servers or managing data centers. Our Reseller Hosting solution comes with a user-friendly WebHost Manager (WHM) control panel, enabling you to automate account creation, manage resources, and streamline the hosting process for your clients.
What is the difference between Shared and Reseller Hosting??
Shared Hosting and Reseller Hosting may seem similar at first, but they cater to different needs and users. Shared Hosting is great for individuals or businesses who require hosting for their own websites, whether that is on WordPress or elsewhere. With Shared Hosting, customers are provided with a single cPanel account to efficiently manage all of their websites.

On the other hand, Reseller Hosting is specifically designed for users who want to host their own customers or establish their own web hosting business. Reseller Hosting customers are granted access to the WHM control panel, enabling them to create customized hosting packages for each of their customers.

Each customer under Reseller Hosting receives their own cPanel control panel to effectively manage their individual websites!
What is the Difference Between Linux and Windows Hosting?
When working with hosting accounts, it's important to remember several different operating systems that you can use with your server. Linux and Windows are the two most common operating systems available to Cosdi.
Linux and Windows are two different types of operating systems. Linux is the most popular operating system for web servers. Since Linux-based hosting is more popular, it has more features web designers expect. So, unless you have websites that need specific Windows applications, Linux is the preferred choice.
What is the difference between VPS and Dedicated Server?
VPS Hosting is a popular option. Like Shared Hosting, virtual private server (VPS) Hosting customers are hosted on a server with other customers. However, with the use of virtualization, VPS Hosting customer accounts are partitioned into individual server environments. Unlike Shared Hosting, you do not share the RAM, CPU or disk space limits with other users. A VPS essentially behaves as a miniature Dedicated Server.

Dedicated Hosting provides the ultimate hosting environment. That’s because your site, files, databases, software and more are all hosted on a single physical server exclusively for your use.

To really understand the difference between the two services, consider a large building used for housing purposes. A VPS uses the building like an apartment. Each user has their own space within the building. With dedicated hosting, each person gets their very own building to live in. They can divide up and use the building however they like, and do not have to share it or its resources with any other user.
How to connect to VPS?
You can use RDP and SSH to connect to your VPS.
●Remote Desktop Protocol (RDP) is a proprietary communication protocol developed by Microsoft that enables users to access and control a desktop computer remotely. A Microsoft Remote Desktop Client is terminal application mostly used to connect to a Windows OS.
●Secure Shell (SSH) is a cryptographic network protocol used to securely access and manage remote computers and servers over an unsecured network. SSH used to connect to a Linux OS that provides a secure channel for data communication and authentication, protecting sensitive information from potential eavesdropping, tampering, or unauthorized access.
Does the free domain name registration for the first year is included in our annual hosting, VPS or Deidicated server plans?
No, we don’t offer any services with a free domain.
Usually, the first year is free, but if you decide to transfer your domain or cancel the server, you might run into some fees later on.
Buying a domain name with Cosdi is a breeze! You can search for your desired domain name above and purchase it within minutes. Our user-friendly interface makes it easy for you to manage your domain names and get your website up and running quickly.
Can I upgrade my VPS or Dedicated Server to a higher plan?
Yes, you can upgrade your VPS plan and dedicated server as your website grows and requires more resources. We offer easy upgrades, so you can scale up your hosting with just a few clicks. With the right Bluehost plan, you can ensure that your website stays fast, reliable, and responsive as your audience grows.
What is SSL Certificate?
For just about any site, you probably need an SSL Certificate. Secure Socket Layer (SSL) provides safe communication via the internet. SSL Certificates protect sensitive information with encryption techniques when transmitting information between a web server and a web browser. Millions of websites use SSL Certificates on their site to keep their customers’ and their visitors’ information safe. Your visitors will notice that your site is protected by an SSL Certificate because your website URL will begin with HTTPS as opposed to HTTP. Additional signals of a site being secured by HTTPs is the padlock in the browser bar and a green extended validation bar found in more advanced SSL Certificate options. Some SSL Certificates also offer you a secure site seal for you to publish to signify to your visitors that your website is safe and their information is safe from potential attackers.

An SSL Certificate is installed on a web server to authenticate your website’s identity. This means that the website is what it claims to be. In other words, it proves your identity to your visitors so they can be sure they are seeing your site, and not a fake or bogus website.

The other key function of an SSL Certificate is that it encrypts the data that is transmitted between the server containing the site and your visitors. This prevents data being sent between your website and your visitors from being read by anyone else.
Can I transfer a domain I already own to Cosdi?
Yes you can! At A2 Cosdi, we make domain transfersextremely easy! It also makes your life easier when you have your web hosting and domains all at Cosdi. To ensure a smooth domain transfer, make sure you have the following information:
●Extensible Provisioning Protocol (EPP) code. This code validates the fact that you have the authority to transfer the domain name. You can obtain this code from your existing domain registrar by request if you do not know it.
●Your domain must be unlocked – A locked domain indicates that it cannot be changed or transferred. Make sure that you contact your current domain registrar if you need assistance unlocking the domain.
●Current domain contact information – Your domain names have both a technical contact and an administrative contact. This information can be the same person. Regardless, these contacts are emailed once the domain request begins. You will want to make sure once of those contacts is you.
What SSL certificate do I need?
●Single Site SSL Certificate：While our free SSL Certificates work great and are just as secure as other SSL Certificate options, there are a number of advantages in choosing one of our Single Site SSL Certificate options.
These advantages include：
1.Warranties – Our SSL Single Site Certificate options offer a warranty, as opposed to a free SSL Certiricate which does not.
2.Domain Verification – Your visitors may appreciate knowing that your domain has been verified and you could ultimately see a bump in your conversion rate because of it.
3.Site Seals – Offers a site seal for you to display on your site signifying that your site is secured via SSL.
4.Easy Setup – Yes, our free SSL is a zero-configuration option. However, we also offer Single Site SSL Certificate options that offer an easy setup.

●Wildcard SSL Certificates：Looking to secure a number of subdomains but concerned about having to buy an SSL Certificate for each one? Our Wildcard SSL Certificates offer the perfect solution! Protect an unlimited number of subdomains with this subdomain option.
Why did you choose to lease instead of building a data center?
Data Center lease can greatly reduce costs, reduce construction period, and make you enjoy the highest quality bandwidth and professional information security services as follows:

● Electromechanical equipment used for data center construction is not needed.
● There is no need to train technical personnel required for data center and hardware maintenance.
● There is no need to invest a lot of money at the beginning; ● Single windows for planning, consulting, and obstruction handling are provided to solve customer problems.
● You can focus on your industry and do not need to worry about the monitoring management of electromechanical equipment and data centers.
● You can choose the information security protection products needed and do not need to learn how to set up information security equipment and interpret statements.
Dedicated Server Hosting vs Colocation in Data Center
All companies have different kinds of needs when it comes down to hosting. Colocation and dedicated servers are two types of services offered by a hosting provider.
The difference between colocation and dedicated server is that with colocation, the customer owns the hardware, and with dedicated server, he rents servers from the server provider. In the case of colocation, the client performs all the maintenance on the server. In contrast, with dedicated server , the server provider performs the servers installation, management, and maintenance. Companies can fully manage their own IT or hand it over to a hosting provider.
If a project is expensive, a dedicated server may be a more cost-effective option, but colocation may be a better choice if you have the technical resources and knowledge.
Can Cosdi promises 100% uptime?
No,we can't. A number of factors can affect uptime, such as hardware malfunctions, software bugs, network and power outages, cyberattacks, and others. We go above and beyond to prevent any of them from happening.
Are hosting providers all using their own data centers?
No, most hosting providers rent server racks and network services from data centers and then place their own server equipment there.